Frequently Asked Questions

Find quick answers about shipping, customs, payments and getting your miner online.

Our standard delivery time for all products is 7 working days from the moment your payment is confirmed on chain. Once shipped, you will receive tracking details and status updates by e-mail.

How our process works from order to mining

Once you place an order and complete the crypto payment, our system automatically queues your hardware for preparation. Devices are tested, updated to the latest stable firmware and packed with protection suitable for international transit. At the same time, a unique tracking ID is created so you can follow the shipment from dispatch to delivery.

When the package arrives, all you need is a stable power source and an internet connection. The onboarding wizard will guide you through choosing or confirming your mining pool, setting a worker name and checking that temperatures and fan speeds stay within recommended ranges. From there, your miner runs autonomously, and you can monitor performance from its web dashboard or your existing farm management tools.