For returns relating to purchases made through our website, please contact sales@asicid.com.
Unwanted Goods
In line with your rights for online purchases, unwanted products can be returned if you notify us within 30 calendar days from the day after delivery. Returned items must include all original packaging and be in as new condition. Any free gifts received must also be returned. If the return affects a promotional discount or offer, your refund will be adjusted accordingly.
To start a return, email Customer Services at sales@asicid.com.
Please return the goods within 30 days of notifying us. Returns are handled via insured courier (e.g., DHL or FedEx). Ensure goods are properly packaged; we take responsibility for damage in transit before items reach us.
Once received and inspected, we will issue a full refund. We cannot refund or cancel a purchase if the seal on miners has been broken, damaged, or removed, or if miner systems were modified or used beyond intended purposes.
Faulty Goods
If items are faulty on arrival, you may request an exchange or refund. Inform us within 14 calendar days of receipt. Items should be returned in original packaging with all accessories and documentation. Contact Customer Services for a pre-paid returns label.
All returned items are tested. If the item is found not to be faulty, it will be returned to you and you will be liable for the return carriage cost.
If a fault develops after 30 days but within the warranty period, you are entitled to a warranty repair. We provide direct support to end users to ensure the best assistance with products.
Damage in Transit
If items were damaged in transit, report it within 5 working days. If damage is visible upon delivery, please refuse the parcel and contact Customer Services immediately. Return items in original packaging with all accessories and documentation. After inspection in our warehouse, we will issue a replacement or full refund via your original payment method.
Item Missing or Incorrect Item
If an item is missing from your order or the wrong item was sent, please contact Customer Services as soon as possible and within 3 days of receipt. We'll work quickly to resolve the issue.